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Title: Contact Centre Agent
Salary: £25,111.40
Job Type: Temp to Perm
Working hours: Monday – Friday
We are looking for a motivated and customer-focused Contact Center Agent to join our team. You will be the first point of contact for our customers, assisting them with inquiries, resolving issues, and delivering top-notch service. If you're a great communicator with a problem-solving mindset, this role is perfect for you!
While proficiency in Swedish is preferred, it is not essential, as candidates should be able to communicate fluently in English at a high level.
We are currently implementing a hybrid working model, which allows for two days in the office (Wednesdays are mandatory) and three days of remote work.
Hours of work: 8am to 16.15pm Monday to Friday (With an additional requirement to work until 17.00pm apx once every seven days)
Main Duties:
- Answer incoming calls and respond to emails.
- Handle customer inquiries through both phone and email.
- Provide customers with information regarding products and services.
- Input new customer information into the system.
- Follow up on customer calls when necessary.
- Coordinate with service technicians.
- Arrange courier collections using shipping systems.
About You:
- Proficient in relevant computer applications.
- Required language proficiency.
- Understanding of customer service principles and practices.
- Familiarity with call centre telephony.
- Some experience in a call centre or customer service environment.
- Strong data entry and typing skills.
How to Apply:If you're ready to be a part of a growing team and make a difference in customers' lives, we'd love to hear from you! Please submit your resume.
