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Customer Experience Advisor (Training into Renewable Energy Systems)
Cardiff - Office Based
26,000 - 28,000 + Training and Development + Career Progression + Opportunity to Enter Energy Market + Excellent Company Culture + Holidays + Pension + Huge Company Growth
Are you a customer / client facing individual, looking to branch into the renewable energy market, where you will be trained on a futureproof set of skills?
Do you want to work for an organisation who are committed to employee development, where you will be trained on technical aspects of the energy market such as EPCs, and gain career progression tailored to your own personal career goals?
The organisation are leading energy efficiency specialists who provide grant funded energy saving solutions to domestic properties. They are expanding into the commercial market - providing B2B solutions, as well as expanding their sales team to provide private services. With heavy government backing, they are in a huge period of growth and are looking to increase their headcount as such.
In this role, you will be providing vital assistance to ensure customers are receiving the best possible service. From technical administration to delivering customer support, this is an incredibly varied role where you will gain invaluable experiences to develop your skillset.
This is an exciting opportunity to gain a lifelong set of skills within the futureproof energy market, while being able to progress to your own personal career goals through a commitment to employee development.
The Role:
- Management of inbound customer enquiries.
- ECO Submission assessments.
- Project management - management of surveyor and engineer appointments.
- EPC Register checks.
- Customer reviews and social media communication support.
The Candidate:
- Proven experience in delivering an excellent service to customers.
- Strong communication skills - with the ability to multitask and manage projects.
- Willing to learn about technical aspects of domestic energy efficiency methods.
- IT Literate - including Word, Excel and Outlook.
- Looking to develop and progress personal career goals.
Key Words - Key Words - Compliance, ECO Submissions, ECO4, OFGEM, Business Administration, Solar PV, Heat Pumps, Energy Efficiency, Energy Admin, Office Administration, Cardiff, Customer Service, Customer Administration
Reference Number: BBBH(phone number removed)
To apply for this role or to be considered for further roles, please click "Apply Now" or contact Alfie Dunn-Lowes at Rise Technical Recruitment.
Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles.
The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications, and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.
