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Customer Service Advisor - Cardiff
Salary: 12.00 - 13.00 per hour | Hours: Monday to Friday, 08:40 - 17:00
We're looking for an enthusiastic and driven Customer Service Advisor to join our dynamic team in Cardiff! If you're passionate about delivering exceptional service and thrive in a fast-paced environment, this role is perfect for you.
Key Responsibilities:
- Customer Engagement: Handle customer enquiries, providing helpful and friendly solutions.
- Service Excellence: Ensure each customer receives outstanding service with a positive, can-do attitude.
- Problem Solving: Address customer issues quickly and effectively, ensuring satisfaction.
- Team Collaboration: Work seamlessly with colleagues and other departments to resolve customer queries.
- Accurate Record Keeping: Maintain clear and precise customer records and documentation.
- Compliance: Adhere to company policies and data protection guidelines at all times.
Essential Skills:
- Proven experience in customer service with strong communication skills.
- Ability to thrive in a fast-paced, high-volume environment.
- Problem-solving and decision-making skills.
- Team player with a friendly, professional demeanor.
- Good computer skills (Word, Excel) and an understanding of data protection.
Desirable Experience:
- Previous experience in a call centre or similar customer-facing role.
- A proactive attitude and a passion for helping others.
- Basic understanding of numeracy and maths.
If you're ready to make a difference in customer service and work in a supportive, fast-paced team, apply now to start your journey with us!
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
