Customer Service Advisor
Cardiff - Office Based
£24,000 - Rising to £28,500 within 6 months,
Position Summary:The Customer Service Specialist is responsible for providing high-quality support to customers by addressing inquiries, resolving issues, and ensuring customer satisfaction through various communication channels.Key Responsibilities:• Respond to customer inquiries via phone, email, and chat.• Resolve product or service issues efficiently.• Maintain accurate records of customer interactions.• Collaborate with internal teams to improve service processes.• Uphold company policies and ensure a positive customer experience.Requirements:• Strong communication and problem-solving skills.• Ability to handle multiple tasks and prioritize effectively.• Experience in customer service or related field preferred.• Proficiency in CRM systems and basic computer skills.• Empathy and patience in dealing with customers.Preferred Qualifications:• Knowledge of the company’s products/services.• Previous experience in a customer-facing role.