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Customer Service Advisor

D&R Recruitment Limited
Posted 17 hours ago, valid for 11 days
Location

Cardiff, South Glamorgan CF5 1DR, Wales

Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The Customer Service Advisor position in Cardiff offers a salary of £24,000, which can rise to £28,500 within six months based on performance.
  • The role involves providing high-quality support to customers by addressing inquiries and resolving issues through various communication channels.
  • Key responsibilities include responding to customer inquiries via phone, email, and chat, as well as maintaining accurate records of customer interactions.
  • Candidates should have strong communication and problem-solving skills, with experience in customer service or a related field preferred.
  • Empathy, patience, and proficiency in CRM systems are essential, along with the ability to handle multiple tasks effectively.

Customer Service Advisor

Cardiff - Office Based

£24,000 - Rising to £28,500 within 6 months,

Position Summary:The Customer Service Specialist is responsible for providing high-quality support to customers by addressing inquiries, resolving issues, and ensuring customer satisfaction through various communication channels.Key Responsibilities:• Respond to customer inquiries via phone, email, and chat.• Resolve product or service issues efficiently.• Maintain accurate records of customer interactions.• Collaborate with internal teams to improve service processes.• Uphold company policies and ensure a positive customer experience.Requirements:• Strong communication and problem-solving skills.• Ability to handle multiple tasks and prioritize effectively.• Experience in customer service or related field preferred.• Proficiency in CRM systems and basic computer skills.• Empathy and patience in dealing with customers.Preferred Qualifications:• Knowledge of the company’s products/services.• Previous experience in a customer-facing role.

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.