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German Speaking Customer Service Advisors - £30,000
Are you passionate about delivering exceptional customer service? Do you have experience in an outsourced customer service environment? Are you a native German speaker or possess CEFR Level C1 proficiency in German? If so, we want you to join our clients dynamic team as a Customer Service Advisor!
Key Responsibilities:
- Handle phone calls with customer queries and provide effective resolutions to end users.
- Record case resolutions in the contact centre tool based on client communication via phone, email, chat, etc.
- Ensure that cases are resolved within the case life cycle, adhering to individual balanced scorecard metrics.
- Escalate priority issues according to client specifications to the immediate lead as necessary.
Qualifications:
- Native German speaker or near native proficiency (CEFR Level C1).
- Previous experience in an outsourced customer service environment is advantageous but not essential as training will be provided.
- Manageable English skills (B1+ or better) in writing and speaking to understand documentation and log accurately in the client systems.
On Offer:
- Competitive salary of £30,000 per annum.
- A supportive and collaborative work environment.
- Opportunities for career growth and professional development.
- Comprehensive training to ensure your success in the role.
How to Apply:
If you are ready to make a difference and join a team committed to excellence in customer service, please submit your CV to Recruitment Fox outlining your language proficiency.
