Service Advisor

Location: Cardiff

Position: Full-time (40 hours per week)
Salary: On-target earnings up to 33,000 + excellent benefits package
Hours: Monday - Friday, 40 hours per week
Saturday: 1 in 2 Saturdays, 8am - 1pm (paid at time and a half)

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment and have a keen interest in the automotive industry? Join our dynamic team, a leading main dealership in Cardiff, as a Service Advisor!

As a Service Advisor, you will be the main point of contact for our customers, guiding them through their service experience and ensuring all their vehicle needs are met efficiently. You will work closely with our skilled technicians and ensure that customers receive timely updates on their vehicle's progress.

Key Responsibilities:

• Greet customers and manage their service appointments.
• Explain required vehicle services and repairs in a clear and professional manner.
• Maintain accurate service records and process all paperwork promptly.
• Provide updates to customers throughout their vehicle's service.
• Proactively suggest additional services or products that would benefit the customer.
• Efficiently manage service bookings and coordinate with the workshop team.
• Handle customer inquiries and resolve issues professionally.

• Previous experience in a service advisor or customer service role, ideally in the automotive industry.
• Excellent communication and organisational skills.
• A positive, customer-focused attitude.
• Ability to work efficiently in a fast-paced environment.
• Basic knowledge of vehicle systems (advantageous, but not essential).
• Valid UK driving licence.

• Competitive on-target earnings up to 33,000.
• Time and a half pay for Saturday shifts.
• Comprehensive training and development opportunities.
• A supportive and collaborative work environment.
• Employee discounts on services and vehicles.
• Opportunities for career advancement within a reputable dealership.

How to Apply:

To find out more about this fantastic opportunity, send your CV to (url removed). Don't miss out on your chance to join a leading main dealership where your skills will be valued and rewarded.

Alecto Recruitment Limited is acting as an Employment Business in relation to this vacancy. If your experience matches, please forward your CV immediately.

Take the next step in your career with a company that champions your success!