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Service Advisor
Yolk Recruitment are partnered with a well-established automotive retailer, representing some of the world's most renowned and luxurious car brands. They are seeking a Service Advisor to join their team based in Cardiff. If you thrive in a fast-paced environment and passionate about delivering exceptional customer service this will be an exciting opportunity for you to join a leading automotive dealership.
As a Service Advisor, you will be the first point of contact for customers requiring vehicle servicing and repairs. You will ensure a seamless and professional experience, from booking appointments to final vehicle handover, while maximising sales opportunities and maintaining high levels of customer satisfaction.
Key Responsibilities as a Service Advisor:
- Greet customers in a friendly and professional manner, ensuring their requirements are fully understood.
- Provide accurate estimates for servicing and repairs, ensuring customers are informed of costs and timeframes.
- Promote additional products and services where appropriate.
- Coordinate workshop bookings and liaise with the technical team to ensure smooth workflow.
- Keep customers updated on the progress of their vehicle and notify them of any additional work required.
- Handle payments and invoicing, ensuring correct procedures are followed.
- Maintain and update customer records to support aftersales care and future business.
- Ensure all warranty and goodwill work is documented in line with manufacturer guidelines.
- Uphold excellent customer service standards and resolve any queries or complaints effectively.
About You:
- Previous experience in a Service Advisor role within an automotive dealership or similar environment.
- Strong customer service and interpersonal skills with a professional, friendly approach.
- Ability to work efficiently under pressure while maintaining attention to detail.
- A proactive and sales-oriented mindset, with the ability to identify business opportunities.
- Excellent communication skills, both verbal and written.
- Strong administrative and organisational skills.
- Ability to work effectively as part of a team and liaise with multiple departments.
- IT proficiency, including experience using service booking and CRM systems.
- A full UK driving licence is desirable but not essential.
What's on Offer?
- Salary of £26,000 base with a realistic OTE of £35,000 (Uncapped)
- Career development opportunities within a reputable automotive dealership.
- A supportive team environment with ongoing training and development.
- The opportunity to work with a respected and well-established brand.
If you are an enthusiastic and customer-focused individual looking to take the next step in your automotive career, we'd love to hear from you!
Yolk Recruitment is an equal opportunities employer, embracing diversity and encouraging applications from all qualified candidates. Please note, due to the high number of applications, we cannot guarantee a response for every role. If you have not heard from us within 7 days, please check our website for more opportunities.
