Head of IT Repair

Our fantastic tech client on the outskirts of Cardiff are looking to recruit a Head of IT Repair Centre to join them on a permanent basis.

We are seeking an experienced manager, ideally from a Technology Repair background, to lead a growing and diverse team and oversee the daily operations of the repair centre, ensuring efficient and effective service delivery to customers.

What you'll be doing:

• Team Management - Lead, motivate and manage a team of team leaders, technical repair engineers and technicians in the repair centre, providing training, support and development.
• Operations Management - Oversee the repair process from tech intake to completion and deployment; ensuring timely and accurate repairs, implementing and monitoring workflows to optimise efficiency.
• Customer Service - Ensure high levels of customer satisfaction by addressing enquiries, resolving complaints and maintaining strong internal and external relationships.
• Inventory Management - Monitor and manage inventory levels, including ordering parts, and supplies, and ensuring accurate record keeping and inventory control.
• Quality Control - Implement and maintain quality control procedures to ensure repairs meet all standards, conducting regular quality audits and inspections.
• Safety Compliance - Ensure the repair centre complies with all safety regs and standards; conducting regular safety training with the team.
• Reporting - Prepare and present regular reports on repair centre performance to highlight key metrics for the SLT.

What we're looking for:

• Proven managerial experience within a repair centre, workshop or IT engineering setting.
• Strong leadership and team development skills.
• Excellent organisational skills with the ability to problem solve.
• Strong customer service and communication skills.
• Knowledge and understanding of repair centre processes and inventory management.
• Strong familiarity of H&S principles and standards.
• Experience with inventory management software.

Salary & Benefits:

• Salary will be 50-55k depending on experience, plus excellent benefits.
• Hours: Monday to Friday; 9am-5:30pm (37.5 hours) - some overtime will be required.
• Company Pension scheme.
• Private Healthcare delivered through BUPA.
• 23 days holiday plus bank.
• Free on-site parking.
• Life cover (4 x basic salary).
• Group income protection.
• Friendly, outgoing, and supportive team.
• Excellent reward & recognition scheme.
• Discounted gym membership.