Technical Sales Support Engineer

Technical Sales Support Engineer

Cardiff CF24

Commutable from Cardiff, Newport, Bridgend, Caerphilly, Pontypridd, Pontyclun, Barry, Blackwood, Cowbridge

35-40,000

Benefits:-

• 25 Days + Bank Holidays
• Discretionary bonus
• Private Medical Insurance
• Pension
• Life Assurance cover 4 x Salary
• Company sick pay
• Career progression opportunities

Are you a technically minded sales person? This role could be a perfect fit for you. I am working with a dynamic and expanding business looking to make a vital acquisition of a Technical Sales Support Engineer to support the engineering and commercial teams with customer and product support. This role would be well suited to an technically minded candidate with an engineering background who has experience dealing with customers and end users. This role will also provide you with a bonus opportunity and private medical insurance. Apply today!

Roles and Responsibilities:

• Lead the product support activities to provide exceptional customer service and technical support.
• Manage the escalation of complex customer issues.
• Develop and maintain a deep understanding of our products and their applications.
• Develop and implement customer support best practices and standard operating procedures.
• Monitor customer feedback and work with product development teams to suggest improvements or new features.
• Ensure product compliance with relevant regulatory requirements in various global markets.
• Hold product training sessions to educate new salespeople/partners on the relevant technical aspects of the products.

Experience

• 2-5 years of experience in product or technical support.
• Proven experience delivering high levels of customer satisfaction.
• Excellent verbal and written communication skills.
• Problem-solving mindset with a focus on continuous improvement.
• Strong attention to detail and organisational skills.

24930/400

Suitable candidates should apply immediately by calling Jack Lavis for this vacancy - on (phone number removed) or by sending your CV directly to him at (url removed)

If you are interested in this position please click 'apply'.

Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors.

Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.