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Contact Centre Team Leader

Lloyd Recruitment Services Ltd
Posted 5 days ago, valid for 16 days
Location

Cardiff, South Glamorgan CF5 1DR, Wales

Contract type

Part Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The Customer Service Team Leader position offers a salary ranging from £16.90 to £18.00 per hour.
  • The role is located in Cardiff and includes free onsite parking and accessible local transport links.
  • Candidates should ideally have experience in a regulated industry such as financial services, insurance, or pensions, but call center experience from other sectors may also be considered.
  • This is a full-time role with a Monday to Friday schedule, where staff work in the office on Mondays and have the option for remote work on designated days.
  • The initial contract is for 3 months, with a strong possibility of becoming a permanent position for the right candidate.

Customer Service Team Leader

£16.90ph - £18.00ph

Location: Cardiff (CF15) - free parking onsite / local transport links include easy bus and train stations for non-drivers.

Working week is Monday to Friday.

Hours are 9.00-5.15pm.

Working pattern: Mondays are office based for all staff, with everyone being allocated 1 set day a week WFH +1 extra Friday a month WFH for everyone.

Are you available for immediate work, if so, we have an urgent need to fill a Team Leaders role for our financial services client in Cardiff.

You'll be responsible for pro-actively overseeing the activities of your team, as well as being hands-on within their busy in-bound department.

Ideally, you'll have previous experience from a regulated industry - financial services, insurance, pensions. But if you had a solid background in another call centre environment, we'd like to also consider your experience.

Initially the role is being offered on a 3-month contract, with a high possibility of becoming a permanent role for the right individual.

Refer a friend and earn a retail voucher worth up to £500!

Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.

By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.

Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.KW14657

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.