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Are you passionate about customer service and looking for a rewarding career? SSE is seeking a dedicated Billing Advisor to join our dynamic team. In this role, you will be responsible for managing customer accounts, resolving billing inquiries, and ensuring accurate and timely invoicing. The ideal candidate will have excellent communication skills, a keen eye for detail, and a commitment to providing exceptional service. If you thrive in a fast-paced environment and are eager to make a difference, we want to hear from you. Join us at SSE and help us deliver outstanding service to our valued customers.
What is the Role?
As a member of our Energy billing team, you will have a key role in resolving billing issues for our customers, ensuring they receive accurate and reliable bills and excellent customer service. You will also support internal teams by handling billing queries and providing clear resolutions.
Your role will include:
- Investigating and resolving billing discrepancies, ensuring all data is accurate and aligns with other internal reports.
- Acting as an internal point of contact for billing-related queries, owning the resolution process.
- Verifying and processing billing adjustments, issuing necessary credits or debits, and managing communication with affected customers.
- Sharing knowledge on billing practices and processes to ensure effective and efficient operations.
Identifying patterns and areas for improvement.
What do I need?
To be considered for this role, we would love you to have:
- Experience in resolving billing issues and managing customer accounts, with a strong focus on accuracy and attention to detail.
- Excellent problem-solving skills, with the ability to analyze data and identify discrepancies or trends.
- Strong communication skills, with the ability to effectively collaborate with different teams and explain complex information clearly.
- Ability to work well under pressure, manage multiple tasks, and meet tight deadlines.
- Experience of working within the Energy Industry would be desirable.
What happens now?
We understand you're eager to hear back. We value your time and interest, and if your application is successful, you will be contacted directly by the team within a week.
We appreciate your patience and look forward to the possibility of welcoming you aboard
Guidant Global (BH4SF) is acting as an Employment Business in relation to this vacancy.
