Course Coordinator

Course Coordinator

Location: Office based - Nantgarw Cardiff, CF15 7QZ
Salary: Circa £24,500 per annum, DOE + Excellent Benefits!
ContractType: Permanent, full time
What We Can Offer You: Life assurance, additional holiday purchase, health cash plan, subsidised gym memberships, cycle-to-work scheme, discount vouchers, and access to wellbeing resources.

Why do we Want You?

Astutis, part of the Wilmington plc, are now looking for someone who thrives on creating exceptional customer experiences and has a talent for organisation and communication.

If you're passionate about delivering seamless post-sales support, managing client relationships, and ensuring Health, Safety, and Environmental learners have everything they need from start to certification, we want you on our team!

Please note: To complete your application, you will be redirected to Wilmington plc's career site. We shortlist all applicants who meet the essential criteria and guarantee an interview for candidates with disabilities who meet these criteria. For reasonable adjustments or to apply under our interview guarantee scheme, please contact our Talent Acquisition team via the contact details provided on our website!

Job Purpose, Tasks and Responsibilities

The role focuses on managing the post-sales wrap-around' service, encompassing tasks such as registrations and exam support.

You will oversee a portfolio of clients/customers, ensuring comprehensive and efficient post-sales support at every stage.

Responsibilities:

Delivering on departmental Service Level Agreements including:

• Course Confirmations
• Liaising with customers on their pre course needs and delegate information
• Ensuring learners details are correctly uploaded to CRM in order to be registered to NEBOSH / IOSH / IEMA
• Ensuring course materials are provided in advance for each course
• Collating and sending attendance records and Course check feedback
• Collating progress reports for each client and leading on agreed client progress meetings (monthly / quarterly)

Additional responsibilities:

• Manage approximately £800,000 in exam and extension bookings, including £500,000 in NEBOSH exams, ensuring compliance with contractual guidelines and deadlines.
• Build proactive, collaborative relationships with Sales Account Managers to deliver a high-standard wrap-around' service.
• Act as the primary contact for clients, providing dedicated support from enrolment to certification and future course needs.
• Proactively assist unsuccessful learners with accessing extensions and re-sits.
• Advise clients on suitable courses, payment options, and convert inquiries into bookings to meet targets.
• Collaborate with the Head of Operations and Senior Course Coordinator to enhance the wrap-around service' and provide customer progress reports.
• Work with leadership to integrate technology and improve operational processes.
• Deliver exceptional customer service to external clients and internal teams at all times.

What's the Best Thing About This Role?

The best thing about this role is making a real impact by supporting learners' success and building strong client relationships in a dynamic, rewarding environment.

What's the Most Challenging Thing About This Role?

Balancing multiple priorities, such as managing client expectations, meeting tight deadlines, and ensuring every detail of the post-sales process is flawlessly executed.

What We're Looking For

To be successful in this role, you must have:

• Excellent understanding and working knowledge of all Microsoft packages.
• Customer focused and excellent telephone manner.
• Knowledge of principles and practise of sales.
• Excellent word-processing skills.
• Attention to detail - accuracy.
• Ability to work on own initiative, self-motivated.
• Strong initiative and ability to work to tight deadlines and fluctuating workload.
• Excellent English skills both written / verbal.
• Team player in addition to ability to work unsupervised.
• Results focused.

To be successful in this role, it would be great if you have:

• Previous experience working in a training company.

We know it's not a skill, but the successful candidate must have permission to work in the role's location by the start of their employment.

About us

Astutis, part of Wilmington plc, is a leading provider of accredited Health, Safety and Environmental training.

With learning solutions provided in several formats including online, virtual and traditional classroom training we are the go-to partner for some of the largest employers in the world. We have an enviable reputation for consistently delivering quality solutions with pass rates typically at least 10% higher than the national average.

Having experienced double digit growth over the last 3-years and with even better results expected this year and next, we are seeking new talent to further strengthen our brilliant team.

Find What You're Looking For

We are ambitious and inclusive, filled with integrity and curiosity. We are Wilmington plc. Are you? Join us and achieve more within your career with mutual respect, support and fair rewards.

Click on APPLY now!