Female Key Support Worker

I am recruiting several CARING and PASSIONATE Female Key Support Workers on behalf of a fantastic service in the Cardiff area.

I am keen to speak with candidates who are dynamic, inquisitive, have a passion for rights, diversity and inclusion and provide holistic support for women experiencing multiple and complex needs. You will support women and children by providing them with an individually tailored support package.

This position is open to women only under the Equality Act 2010 pursuant to Schedule 9, Part 1. It is also subject to an Enhanced DBS check.

• Salary: 25,000 - 27,000
• Hours: 35 Hours per week (Monday to Friday)
• Contract: Permanent
• Shifts: Monday to Friday 09:00 to 17:00
• Location: Cardiff

Benefits of the Female Key Support Worker role:

• Generous Annual Leave Package 25 Days including Bank Holidays
• Pension
• Life Assurance
• Employee Assistance Program - supports your health and well-being at home and work
• Paid Company Sick Pay & Emergency Dependent Leave
• Flexible working options

As a Female Key Support Worker, you will be responsible for the following:

• Be the first point of contact for service users via phone, email, online chat, text and face-to-face
• Identify and assess the risks and needs of service users
• Provide immediate crisis intervention
• Making detailed and accurate reports and ensuring the CRM is always updated
• Signpost and support women and their families to various agencies, e.g. social services, the police, DWP, homelessness, education, housing, and cultural services
• Promote the service
• Undertake training and development to enhance your skills and knowledge

Requirements of a Female Key Support Worker:

• Driving licence and access to own vehicle is essential
• Have an understanding of the service users, including the impact on victims and their children
• Understand child protection issues and how to effectively safeguard
• Experience in engaging with external agencies
• Have strong crisis management skills
• Excellent IT and communication skills
• Ability to provide practical and emotional support
• Ability to manage own workload
• Ability to work alone and as part of a team

If you want to make a real difference in lives click APPLY now!