Property Disrepair Officer

Property Disrepair Officer

Location: Home based with travel to properties in South Wales

Salary: 28,000-32,000

Hours: Monday-Friday 40 hours per week 8.30am-5pm

Contract Type: Permanent

Our client, a leader in housing solutions, is seeking a Property Disrepair Officer for South Wales. In this role, you will conduct investigations into property conditions after Service Users vacate, using findings and historical data to advise landlords/agents on repair responsibilities. You will also coordinate with the legal team on appropriate compensation offers.

Duties and Responsibilities:

• Prepare letters, emails, reports, and other documents.
• Conduct on-site investigations into disrepair issues.
• Handle inbound and outbound calls regarding internal and external disrepair and close-out enquiries.
• Draft emails and reports for review by your direct supervisor.
• Maintain daily records and manage electronic and physical filing of caseloads.
• Analyse and summarise documents.
• Support the administration and management of close-out workflows.
• Thrive in a fast-paced environment and contribute to team collaboration.

Required Skills:

• At least 2 years' experience in the property sector.
• Experience in a fast-paced team environment, managing competing priorities.
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Skilled in handling high volumes of verbal and written requests.
• Experience managing situations with multiple parties and competing interests.
• Excellent written and spoken English.
• Solution-oriented with a strong understanding of property law in England and Wales.
• Able to work independently with minimal supervision.
• Strong administrative skills, including filing, system maintenance, and material preparation.
• Friendly and professional telephone manner with a positive attitude.
• Full, valid UK driving licence and car owner.

Benefits:

• 25 days annual leave plus bank holidays
• Health Membership
• Life cover
• 6-month probation period
• 4% employer and 4% employee pension contribution
• Laptop, phone, and other equipment as needed
• Employee Assistance Programme
• Referral scheme

The successful candidate will need to hold a valid UK driving licence and will be required to undergo a satisfactory DBS (Disclosure and Barring Service) check, in accordance with the responsibilities of the role.

Please contact Kerrie Collett on (phone number removed) to learn more, or submit your application today.