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- Responsible for the effective performance of our clients DWP Restart contract across Wales, to include meeting objectives for quality, compliance, budget and performance standards
- Responsible for the direct line management of a dispersed Senior Operations Team and as well as the wider team
- Ensure all staff have a clear understanding of their measurable targets / KPI’s, and effectively performance manage them to achieve these
- Manage internal and external stakeholder relationships, maximising all opportunities for business growth.
- Carry out staff reviews and appraisals, to review performance and identify any areas for improvement.
- Responsible for budget control and financial management
- Contribute to strategic partnership growth plans, through new business development and account management.
- Ensure the delivery sites in your region meet the required quality and performance standard for the business
- Experience of managing multiple contracts and senior management team, within the welfare to work sector.
- Excellent people management and performance management skills
- Proven experience of developing relationships, influencing and negotiating to secure new business
- Proven experience of managing budgets and working towards/achieving targets.
- Excellent organisational and time management skills.
- Full, clean driving licence and own vehicle.
- Must be flexible with travel.
