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Are you looking for a new exciting opportunity working as a Field Service Engineer to be based in Cardiff?
Our client is one of the UK’s largest and most trusted Managed Service Providers, and they are a Global technology leader providing Digital Transformation, Document Management and ICT Managed Services.
Key responsibilities and tasks:
- Provide technical assistance to assigned accounts within timescales specified by SLAs
- Effectively investigate and rectify faults reported by my client and channel partner end users
- Perform device installation routine maintenance and modifications/updates as required
- Provide support during installations
- Understand and be fully conversant with SLAs relating to assigned accounts
- Understand solutions in use and be able to carry out basic fault finding
- Back up colleagues when necessary - e.g., holiday, sickness, busy periods
- Log call details using the call logging system within agreed timescales
- Report reoccurring faults to enable proactive management of such faults
- Share expertise and technical information with team members
- Ensure boot stock and/or site stock is maintained at specified levels
- Attend product courses as requested to ensure knowledge base sufficient for job role
- Adhere to all policies and procedures.
- Adhere to customer health and safety policies and procedures when on site.
- Work and conduct should always align with the core values and philosophy.
- Any other tasks related to technical support as directed by your line manager
Key Skills and Experience:
- Previous experience of working in a field technical support environment preferably within the MFP/copier/print arena
- City & Guilds or similar qualification or comparative competence level.
- Ability to think through problems in a logical manner to enable speedy and accurate resolution of issues
- Excellent communication and interpersonal skills to ensure first class customer service
Benefits:
- 25 days + Bank Holidays
- Company Car with FUEL card
- Laptop Tools Phone
Salary: £25,000 - £30,000
