Technical Support Engineer

Technical Support Engineer - Cyber Security Consultancy

• Junior to Mid-Level
• Salary: £28,000 - £37,000 dependent on experience
• Hybrid working - Outskirts of Cardiff. Need some flexibility to travel to sites across the UK.
• Eligible for SC Clearance.

Technical Support Engineer opportunity joining a 15-20 employee Cyber Security company operating in the UK Defence sector.

You will be based on their office on the outskirts of Cardiff on a hybrid basis with some travel to Bristol and Corsham to deliver technical projects and deliver training demonstrations to both teams and clients.

You would work on an average of 3 days on site per week depending on which project phase you are working on (sometime phases will involve 4/5 days, sometimes just 1 day and remote working to complete documentation). All travel will be re-imbursed.

They will provide training and knowledge transfers to fill any gaps in your knowledge.

The role:

• Management / configuration of Azure virtual machines and virtual environments.
• Management / configuration of O365 (SharePoint, permissions groups, access control, security policies)
• Directory configuration, Server Building/VM building.
• Provide technical advice and guidance as 'business as usual'.
• Support delivery of technical training projects to clients, presenting technical demonstrations and walkthroughs.
• Support project reporting and auditing activity.
• Conduct and complete role-based training as required, this will include both on the job and course-based learning.

Skills required:

• Experience supporting at second-line level for business IT systems.
• An understanding of 'service support'.
• Experience of developing and configuring XMPP systems such as M-Link, Openfire etc.
• Experience of system installation and engineering.
• Proactive, confident and can-do attitude.
• Eligible for SC Clearance.

Benefits:

• 25 days holiday (buy and sell options)
• Expensed travel.
• Training and Development Scheme
• Flexible working around core hours

2- Stage video interview process on MS Teams:

• 1st - Introductory conversation to understand initial fit for the company and team
• 2nd - More technical chat around your experience in relationship to the job role.