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Ict operations manager
Head of Operation - computer repair centre

Head of Operation - computer repair centre

Operations Resources

Posted 5 days ago, valid for 16 days

Cardiff, South Glamorgan CF5 1DR, Wales

Full Time

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Sonic Summary

The Head of Operation position at a computer repair centre requires an experienced Operations Manager to oversee all aspects of a business specializing in refurbishing IT equipment.
The role involves leading a team of 4 managers and approximately 40 full-time employees in an office-based setting in Cardiff.
Key responsibilities include ensuring profitable operations within contractual SLA's and KPI's, motivating the team, and conducting quality audits.
The salary for this role is flexible, expected to be in the range of £50,000 to £55,000, depending on the candidate's experience.
Candidates must have prior experience in operations management within an IT or electronic equipment repair environment, along with strong quality process improvement and management skills.

Head of Operation - computer repair centre

Looking for an experienced Operations Manager to be responsible for all aspects of a repair business that specialise in refurbishing returned IT equipment, that supports a UK wide Field Service Operation.

You will lead a team of 4 Managers with around 40 FTE's.

This is an office based role in Cardiff.

The main task is to ensure the operation operates profitably within agreed contractual SLA's and KPI's.

Motivate the team to exceed targets, increase productivity, improve performance, efficiency and reduce costs.

Ensure quality including conducting audits.

Ensure H&S compliance.

Salary is flexible for the right candidate expected to be in the region of £50 - 55K.

To apply for this role you must:

Have held a similar operations management position for an IT equipment or Electronic equipment repair / production line environment.
Live a reasonable commute of Cardiff.
Have strong quality process improvement skills.
Have excellent management and motivation skills.

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