Operations Manager

Operations Manager - Cardiff - Hybrid based - Software Development company - £45,000 - £60,000 + Excellent benefitsThe business is an established and award winning supplier of digital business solutions to the public and private sectors. They focus on E-Commerce and Facility Management solutions with an impressive selection of clients.Whilst you don't need to have hands on technical experience it would be beneficial if you have worked in a similar role for a company in the digital or technology sector.Responsibilities:* Manage day to day activity of the technical team and project management team.* Manage all aspects of the development plan including tasks relating to various workstreams such as: client facing projects, Client Change Requests, internal fixes, large scale support cases, internal development work and potential incoming project work. Create and schedule these workstreams into a 6 month/1 year/18 month plan* Monitor and manage team members to ensure we are meeting targets and quality standards. Ie ensuring junior team members are support to successfully complete daily tasks and operations. Project team members are prepared to deliver training sessions that meet company quality standards, all documentation is created and shared with client.* Ensure teams are resourced accordingly by assessing current resource skills and capacity, monitoring against development plan. * Day to day HR responsibility for teams including holiday requests - agreeing with individual Team Leader* Day to day responsibility for Team Leaders - ensure they are managing their team and taking responsibility for team tasks* Hold monthly meetings with teams/individuals - gaining feedback to add from clients and team members regarding support and project progress, support issues/recurring issues, new product and functionality ideas from clients and staff. Add agreed ideas/feedback to dev roadmap plan.* Manage and monitor project management team. Hold weekly meetings to assess progress.* Assess individual team members performance and skills. Ensure the team has the necessary relevant skills and if not, plan required action.* Monitor client satisfaction by ad hoc client meetings to assess satisfaction with project delivery and or support and maintenance service.* Act as client/stakeholder liaison when necessary* Act as point of escalation before reaching Director levels.* Plan internal projects and assign resource as necessary* Ensure client projects are delivered meeting assigned financial budgets. * Report project and support monitoring to directors You will be based in the Cardiff office at least 3 days per week so you will need to be based within commuting distance.Sponsorship will not be provided for this role.We are interviewing currently so apply now for immediate consideration for the Operations Manager position or contact Stuart Barnes at ITSS Recruitment for further information.