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Careline Administrator
Cardiff, South Wales
Part Time, 28 hours per week
Temporary ongoing Contract
12 - 15 per hour (Hourly rate will increase when working unsociable hours)
Sellick Partnership Ltd are currently recruiting for a Careline Operative to join one of our South Wales based clients on a temporary ongoing contract
As this position will be supporting a 24/7 service, it will consist of a rotating shift pattern which will involve mornings, afternoons and night shifts.
The ideal candidate would be flexible to work around the shift pattern however if certain shifts were preferred then this can be considered
Daily duties of the Careline Administrator consist of:
- Provide clear, accurate and meaningful advice to customers
- Listen patiently, to empathise with the customer's situation and convey a genuine desire to help and support
- To make outbound welfare calls vulnerable or elderly customers
- Respond to emergency issues reported by vulnerable customers and escalating these calls to the necessary department
- To understand, support and advise a wide range of customers who will be making enquiries concerning a variety of services through multiple channels of access
- Adhere to set guidelines for calls received out of hours
Essential experience of the Careline Operative:
- Must possess or be willing to undertake a basic DBS check
- Be able to work flexible shift patterns
Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
