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Advisor to join our team at SSE. The ideal candidate will manage tenancy changes, ensuring smooth transitions for our customers. Responsibilities include processing tenancy updates, liaising with tenants and landlords, and maintaining accurate records. Strong communication and organizational skills are essential. Experience in customer service or a similar role is preferred. Join us and be part of a dynamic team committed to delivering excellent service. Apply now to make a difference!
Job Description:
- Completing change of tenancies for commercial properties.
- Managing workflow to complete work items in line with age profile
- Make outbound calls to gather the relevant information and updating the systems and customer accounts
- Sending information requests to customers and managing responses
- Complex process but full training given
Looking for people who have:
- Excellent IT Skills (Using our internal billing systems in addition to standard email, word, excel)
- Manage own workload, work well on their own initiative as well as working as part of a team
- Very confident with a professional and engaging telephone manner
- Self-sufficient with an excellent attention to detail and strong accuracy
- Excellent verbal and written communication skills
There is a structured training plan that candidate will follow, and full support given remotely by manager and the establish and successful "buddy" system
Parking is available onsite
What happens now?
We understand you're eager to hear back. We value your time and interest, and if your application is successful, you will be contacted directly by the team within a week.
We appreciate your patience and look forward to the possibility of welcoming you aboard
Guidant Global (BH4SF) is acting as an Employment Business in relation to this vacancy.
