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Senior Complaints Advisor

Senior Complaints Advisor

Pertemps Cardiff

Posted 14 days ago, valid for 6 days

Cardiff, South Glamorgan CF5 1DR, Wales

£30,000 - £36,000 per annum

Part Time

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Sonic Summary

The position is for a Senior Complaints Specialist working 37 hours a week from Monday to Friday.
The role involves managing complex complaints and investigations while ensuring compliance with the Public Services Ombudsman for Wales.
Candidates should have a strong knowledge of public sector complaint handling and excellent customer service skills.
The job requires a proven track record in dealing with complaints and the ability to supervise a team effectively.
The salary for this position is competitive, and candidates should have relevant experience in complaint management.

Job DescriptionWork pattern: 37 hours a week, Monday to Friday.Are you passionate about improving customer satisfaction and leading the way in complaint handling? We're looking for a Senior Complaints Specialist to expertly resolve complex issues, ensuring compliance with the Public Services Ombudsman for Wales and setting new standards of excellence.Responsibilities> Manage complex complaints and investigations, ensuring timely and fair resolution in line with regulatory standards> Ensure all legal obligations are followed and adhere to complaints policy and customer service standards> Take a supervisory role, ensuring the completion of workload across the team and maintain high standards> Handle all complex customer complaints, including stage 1, stage 2, and OmbudsmanQualifications and Experience> Strong knowledge of the Public Services Ombudsman for Wales's regulations and how they are implemented in public sector organizations> In-depth understanding of public sector complaint handling> Excellent customer service skills, with a commitment to providing first-class service to all customers> Strong organizational skills, capable of managing your own workload and monitoring others, while adhering to strict timelines and adapting to changing priorities> Proven track record in dealing with complaints, demonstrating expertise in handling complex and sensitive issues effectively and fairly

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