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Our client, a fantastic company with stunning offices in the heart of Cardiff City Centre, is recruiting a Customer Query Administrator to join their friendly team on a Temporary basis, initially for 3 Months with the view to extend or even go permanent at the end of this.
This is a varied role, and we are ideally seeking candidates with good experience of dealing with utilities, energy management, administration, and customer contact.
Flexible hours will be between 8:00am - 5:30pm Monday to Friday.
What you'll be doing:
- Triaging incoming enquiries and managing relavent information.
- Resolving less-complex tickets at point of triage to reduce backlog; managing and resolving the query to conclusion.
- For more complex queries; keeping track of information and escalating to the relevant manager.
- Handle various queries via the CRM system Zendesk or via phone, including utility invoice queries and site queries.
What we're looking for:
- Microsoft Excel
- Attention to detail and good ability to work under pressure.
- Strong written and verbal communication skills.
- Good mathematical skills and a keen eye for numbers.
- Team player.
- Good telephone manner.
Pay & Benefits:
- Hourly rate will be between 11.53 - 13.07 per hour depending on experience.
- On top of this, you will receive holiday pay.
- Genuine opportunities for training and development, with the possibility of a permanent contract following the initial period.
- Company workplace pension following a qualifying period.
- City centre location with easy access to transport links.
