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Pensions Administrator – Are you ready to be a vital part of a dynamic and forward-thinking team If you're ready to make a significant impact in the world of pensions and join a team that values collaboration and innovation, then read on!
Spider is advertising on behalf of a leading independent pension and trustee company who are looking for a Pensions Administrator to join their team in Cardiff, Wales on a full -time, permanent basis.
Why them
This is your opportunity to join a leading independent pension administration and trustee company that prides itself on delivering high-quality solutions for individuals and businesses alike. With a proven track record of 20 years in the industry, this organisation values innovation, collaboration, and integrity in every aspect of its operations.
Fantastic company benefits include:
- Competitive Salary: On offer is a competitive salary of up to £24,000 - £28,000 per annum (depending on experience)
- Holiday: 20 days holiday increasing annually on each work anniversary
- Death In Service up to 4 times
- Private Medical Insurance
About the role:
As a Pensions Administrator you’ll play a vital role in the day-to-day operations. You will ensure that all transactions within their pension schemes are executed flawlessly and within agreed service levels. With a specific portfolio of clients to manage, you’ll be the first point of contact for their clients, ensuring they receive full support throughout their pension journey.
Main Duties and Responsibilities:
- Deliver exceptional service by ensuring fair and consistent treatment of their customers in line with the Company’s Treating Customers Fairly (TCF) policy.Â
- Administer a specific portfolio of clients by managing all pension transactions including new business setups, investment dealings, banking, contributions, retirements, and more.Â
- Communicate effectively with clients, ensuring they receive timely updates and professional responses.Â
- Collaborate with team members to uphold the highest quality standards within service levels.Â
- Promptly escalating issues or backlogs to your line manager and assisting in resolving them.Â
- Maintain strong relationships with internal teams, third-party suppliers, and IFAs, to facilitate seamless operations.Â
- Contribute to process improvements by actively participating in reviews and providing innovative solutions.
- Meet individual performance targets and contributing to the overall team success.Â
- Engage in ongoing training and personal development to enhance your skills and knowledge.
About you:
To excel in this role, you should possess a background in Financial Services, along with a solid understanding of pension administration and UK regulatory requirements. You will need proficient organisational and attention to detail skills to prioritise effectively, while you ensure that no aspect of a task is overlooked. You will want to thrive in a collaborative environment, adapting to changing priorities with ease, and you are passionate about continuous improvement.
If you have all the relevant skills and experience and would like to join our company, please apply by forwarding an up-to-date CV as soon as possible. We look forward to hearing from you.
Please check your email inbox and spam / junk mail folder for any email correspondence for this vacancy.
If you require any reasonable adjustments such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments.
Additional keywords: Pension Administration, Financial Services, Customer Service, Regulatory Compliance, Process Improvement, SIPP, Workplace Pensions, Professional Development, Client Relationship Management
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