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In this role you will work closely with the Contract Management and Customer Services Teams to support the business manage its customer income recovery. With over 10,000 customers on our client's District Heat Networks, you will work to ensure processes are delivered to reduce customer debt levels.
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Our client are rapidly growing, so there is opportunity develop your career in a friendly environment. Therefore, the candidate would be seeking to broaden their skills horizon. This position will give you the opportunity to ‘own’ projects and take on accountability.
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Specific Tasks
Participating on the delivery of our projects during their operational phases, tasks would include:
- Manage the issuance of email and paper debt warnings to relevant customers
- Review customer accounts which require paper communications, inclusive of debt warnings
- Making outbound calls to customers to obtain payments
- Communication with customers at risk of supply suspension
- Communication with customers moving out to maximise revenue recovery
- Review customer information to ensure contact details are correct to maximise the impact of communication efforts
- Undertake customer account reconciliations to ensure the correct residents are being billed and details are received
- Analysis of billing and debt data to consider trends and strategy to recover income
- Experience with managing multiple tasks
- Ideally experience of managing your own projects with minimal supervision.
- Fully IT proficient; Word, PowerPoint, Excel, email systems etc as a minimum
- Problem solving
- Attention to detail and a ‘right first time’ approach.
- Able to work as a member of a team.
- Excellent communication and presentations skills, written and in meetings.
- Good organisational, time management and planning skills to enable you to adapt to multiple clients and contracts
- A willingness to take ownership of a project and see it through to completion
- Willingness to think differently, to innovate and to proactively look for new and better solutions.
- Solid analytical skills, comfortable with interpreting data to assess viability and drive solution development.
- A willingness to travel within the UK if required.
- Remuneration: Up to £24,000 per annum (DOE)
- Discretionary bonus based on individual and business performance.
- An inclusive culture that promotes diversity.
- Holidays 25 days a year plus statutory holidays - with an option to purchase, or sell, up to an additional 5 days per annual leave year.
- Pension plan provision.
- Private health care scheme available.
- Cycle to work scheme.
- Electric Car lease scheme.
- Health and well-being support.
- Continuing learning and development opportunities.
- Company PC/laptop, etc.
