Job Title: Income Management Team LeaderContract Type: PermanentSalary: £35,381.84 per annum (£38,942.44 is achieved after 12 months successful performance in the role)Working Hours: Full Time 35 hours per weekWorking Pattern: Monday-FridayLocation: CarlisleIf you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.The difference you will make as a Income Management Team Leader As a Income Managemetn Team Leader you will lead and manage a team of Income Management Officers / Early Intervention Officers ensuring the provision of quality, effective customer service within agreed operating hours, to support Group wide goals including effective debt recovery across a range of debt streams.About youWe are looking for someone with.

Experience of managing teams within a housing environment and within a debt collection call centre.
Experience of successfully managing and motivating teams including managing team performance.

Why Riverside?At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.Working with us, you’ll enjoy:

Competitive pay & generous pension
28 days holidays plus bank holidays (pro rata)
Flexible working options available
Investment in your learning, personal development and technology
A wide range of benefits

Diversity and Inclusion at Riverside:We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Applications may close before the deadline, so please apply early to avoid disappointment.

Income Management Team Leader

Finance Administrator

Payroll Manager

Accounts Manager