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My Carlisle based client has a vacancy for a 2ndLine Remote Support Engineer. They are a well-respected and established MSP with a great book of business across Cumbria and the North.
What will you be doing?You will be responsible for delivering a professional level of remote IT Support to customers as well as assisting with routine backup monitoring. The successful applicant will be based at the Carlisle Office and will work full time Monday - Friday 08.30 - 17.00hrs.
What Skills and Experience do you need to be successful in the role?The successful applicant would need to be able to demonstrate strong diagnostic and technical skills as well as a good level of knowledge in the following areas:
- Microsoft Windows Server including AD, DHCP, DNS & Group Policy Management.
- Microsoft Windows Desktop including Windows 10 & Windows 11.
- Active Directory & Azure Active Directory.
- Office 365 Administration including Exchange, Teams & Sharepoint.
- Networking (Switches/Firewalls/Routers/WIFI).
- Microsoft Office Applications.
- Virtualisation with Microsoft Hyper-V.
- MDM Mobile Device Management.
- Data Backup & Recovery Methods
In support of your technical skills, you need great soft skills, organisation and the knowledge of how to get things done in a team environment.
- Strong communication skills.
- Minimum of 1 year experience in 2ndline helpdesk support.
- Troubleshooting complex IT issues.
- Organised and able to work in a fast-paced environment.
- High attention to detail.
- Customer focused.
In return the successful applicant can expect the full support of a highly ambitious IT company established in 2001 which includes ongoing training, competitive salary based upon experience, enrolment into the Company pension scheme which the Company contributes to, 25 days holiday per annum plus Bank holidays, a company laptop and uniform.
Salary: £30,000.00-£35,000.00 per year
