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Carlisle
Ict technician
IT Support Engineer

IT Support Engineer

Reed

Posted 18 hours ago, valid for 25 days

Carlisle, Cumbria CA64RR

Part Time

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Sonic Summary

The role of IT Support Engineer is based in Carlisle with a hybrid work model of 3 days onsite and 2 days remote.
The position offers a competitive rate of £130 - £170 and is expected to last between 6 to 12 months.
Candidates should have experience in providing first and second line ICT support to end users, resolving incidents, and escalating issues as needed.
The responsibilities include installing, maintaining, and repairing end user equipment, as well as performing routine operational tasks like backups.
Familiarity with Active Directory, Exchange, Teams, Office365, SharePoint, and business applications is essential for this role.

Role: IT Support Engineer

Location: Carlisle / Remote - 3 days onsite / 2 days' work from home

Rate: £130 - £170

Duration: 6 - 12 months

Requirements:

You will be the initial point of contact to provide first and second line ICT support to end users (with the aim of resolving reported incidents at first contact and/or escalate to other resolution teams) via phone, in the users place of work, face to face and remotely.
You will participate in the delivery of projects and work packages in ICT Services.
Install, maintain and repair end user equipment including installation of 3rd party software.
You will undertake routine ICT operational and maintenance activities, such as backups.
Keep accurate and timely records in relation to incidents, change requests and assets.
You will work with Active Directory, Exchange, Teams, Office365, SharePoint and business applications.

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