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- Answer incoming calls from customers, providing professional and empathetic support.
- Maintain strong client relationships by keeping them informed on the progress of their claims and handling new instructions via phone and email.
- Accurately log and update comprehensive claim details.
- Upload jobs and case files to the internal systems while ensuring compliance with office procedures.
- Plan and coordinate routes for claims handling nationwide.
- Regularly update and maintain client portals to ensure real-time access to claim statuses.
- Liaise with internal departments, insurance companies and loss adjusters to ensure efficient claim resolution.
- Managed client files and contracts with meticulous attention to detail, ensuring smooth operations
- Handle any queries or escalations professionally and in a timely manner.
- Previous experience in an insurance, customer service, or claims handling role is preferred.
- Strong communication skills, both verbal and written.
- Excellent organisational skills and attention to detail.
- Accurately entering data into Excel spreadsheets and ensuring data integrity through validation techniques.
- Identified and resolved discrepancies in financial records, demonstrating a high level of accuracy
- Organising data in a clear and logical manner, using formatting tools to enhance readability and analysis.
- Ability to manage multiple tasks effectively in a fast-paced environment.
- Proficiency in Microsoft Office and database management.
- Problem-solving mindset with the ability to handle difficult situations with empathy and professionalism.
