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The Ecommerce Operations Manager position will require a strong understanding of online retail and marketing strategy, ideally within the fashion sector. The prospective candidate will be responsible for managing all operational aspects of the company's ecommerce platform.
Client Details
This company is a well-established player in the retail industry with a workforce of over 10,000 employees. Located in Carlisle, they specialise in the fashion sector and have a strong presence both in-store and online.
Description
Key responsibilites of the Ecommerce Operations Manager:
- Acting as a conduit between the Digital team and other departments within the organisation and also external agencies and partners.
- Ensuring the efficient and effective running of the ecommerce platforms.
- Oversee web development plans, both ad-hoc and in-line with the wider digital strategy.
- Coordinate and project manage inter-departmental teams to deliver best-in-class projects on-time.
- Manage software integrations, including PIM (and PIM workflows), CRM databases and audience segmentation, email automations, loyalty programmes, review and social media integrations, along with despatch software.
- Provide a technical understanding for the business, on both new and existing software, assessing the benefits and analysing how they fit into the company's plans.
- Identify areas for website improvement, focusing on UX and CRO techniques, presenting the financial implications.
- Produce and present digital trading and performance reports.
Profile
The ideal Ecommerce Operations Manager:
- Experience in digital technologies, ideally with an ecommerce focus.
- Knowledge of SaaS platforms, such as PIM, CRM and ESP.
- Project management experience, with a willingness to multi-task and get things done.
- Strong analytical, organisational and problem-solving skills.
- An ability to make the technical easy to understand.
- Enthusiasm for the worlds of digital, and fashion.
Job Offer
- A competitive salary ranging between 35,000 - 38,000 per annum
- Opportunity to work in a fast-paced, dynamic retail environment
- The chance to make a significant impact on the ecommerce department
- A supportive team and positive company culture
