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- Maintain and manage a personal sales pipeline, showcasing best practices in sales techniques.
- Inspire and lead the sales team by example, offering support, coaching, and mentorship.
- Regularly assess team performance, providing constructive feedback and identifying growth opportunities.
- Organise training sessions to equip team members with the skills needed to excel.
- Develop and implement sales strategies aligned with organisational goals, ensuring team focus and effectiveness.
- Build and nurture customer relationships, emphasising engagement and satisfaction.
- Prepare and present weekly and monthly sales reports to senior management, highlighting successes, challenges, and strategic insights.
- Utilise CRM systems and other tools to enhance productivity and track performance.
- Translate and predict trends into product development initiatives.
- Organize CPD sessions for RIBA-accredited architects, inviting representatives from various practices to attend events at showrooms or other locations.
- Communication: Strong verbal and written communication skills, with active listening and clear information-sharing capabilities.
- Consultative Selling: Ability to qualify leads, build rapport, and present tailored solutions to meet client needs.
- Customer Focus: Promotes high customer service standards, monitors satisfaction, and innovates to meet customer demands.
- Problem-Solving: Effective at identifying and resolving issues, providing solutions, and working well within team environments.
- Professionalism: Approaches situations tactfully, maintains composure under pressure, and treats everyone respectfully.
- Sales Skills: Meets sales targets, addresses objections, and maintains a high level of customer satisfaction.
- Teamwork: Fosters a positive team environment, welcomes feedback, and supports collective success.
- Use of Technology: Adapts to new technologies, troubleshoots issues, and utilizes tech tools to improve productivity.
- Education/Experience: Previous experience in sales, customer service.
- Language Ability: Capable of understanding and communicating effectively in one-on-one and group settings.
- Mathematical Ability: Competent in basic math and able to compute rates, ratios, and percentages.
- Reasoning Ability: Applies common sense to carry out instructions and solve problems within standardised situations.
- Computer Skills: Proficiency in MS Office Suite (Excel, Word, Outlook) and CRM systems.
- Moderate noise levels, with reasonable accommodations available for individuals with disabilities.
- Punctuality and adherence to working hours are expected.
- Regularly required to sit, use hands, talk, and hear.
- Occasionally required to stand and walk.
- Able to lift and/or move up to 15 pounds.
- Specific vision abilities include close vision.
