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- Results: Strive for excellence & deliver impact.
- Heart & Soul: Passionate about helping customers realise their design aspirations.
- Integrity: Commitment to doing business the right way.
- Collaboration: Empower teams to be accountable and motivated.
- Quality: Focus on continuous improvement and innovation.
- Transport Operations:
- Process picking lists and issue them to the warehouse using OGL system.
- Plan delivery routes using cost-effective methods, utilising our own fleet.
- Reschedule held orders and coordinate with the warehouse for dispatch.
- Maintain daily planning sheets and track transport supplier rebates.
- Book transport services with in-house vehicles or third-party providers.
- Liaise with customers for pre-delivery checks and post-delivery services.
- Manage relationships with transport partners in key regions like Ireland, Denmark, New Zealand, and Portugal.
- Monitor legal compliance around transport operations (training provided).
- Customer Service & Support:
- Address customer service queries related to dispatch errors.
- Handle the return process in line with company policies.
- Collect payments for ad-hoc orders, e.g., accessories.
- Assist drivers with collections, deliveries, and showroom inquiries.
- Direct customer service issues to the appropriate department.
- Administration & Compliance:
- Ensure adherence to site Health & Safety procedures and local government guidelines.
- Manage general office administration tasks.
- Transport profit margins within set tolerance levels.
- Customer satisfaction levels.
- Speed and accuracy in processing orders and resolving issues.
- Efficient management of transport operations and cost control.
- Effective relationship management with transport companies.
- Safety compliance and adherence to Health & Safety procedures.
- Transport costs versus budget.
- On-time, in-full delivery rates.
- Safety records.
- Efficient processing of product returns.
- Conversion rates and lead generation.
- Key account management and fostering repeat business.
- Effective verbal and written communication skills.
- Strong numerical and calculation abilities.
- Ability to follow structured processes consistently.
- Collaborative mindset, supporting teamwork to achieve common goals.
- Proficiency in IT (Outlook, Excel, Word, Email management).
- Problem-solving capabilities and attention to detail.
- Strong telephone communication skills.
- Adaptability, resilience, and a positive approach to challenges.
- High level of accuracy in administration.
- Ability to handle difficult news with empathy and professionalism.
