Reservations Advisor

JR208: Reservations Advisor Location: Carnforth Salary: CompetitiveOverview:  First Military Recruitment are currently seeking a Reservations Advisor on behalf of one of our clients.  Our client encourages applications from ex-military personnel however all candidates will be given due consideration. Duties and Responsibilities: 

• To achieve all call volume, conversion, bookings and revenue targets that are set by the Reservations Manager 
• To ensure excellent customer service is delivered at all time to all existing and new customers 
• To deal with all calls, internet and face to face holiday enquiries into the business in a professional and efficient manner 
• To respond to all customer queries via electronic communication, e.g. email, Social Media in a timely manner, ensuring accurate data capture 
• To effectively manage all leads taken from call through to booking ensuring all customers are adequately chased 
• To chase all outstanding customer monies and complete all administration linked to any holiday booking 
• To make outbound sales calls to generate new holiday leads when requested by the Reservations Manager 
• To keep updated on all parks, local area and attractions information and ensure the relevant information can be provided to customer if required 
• Respond to customer complaints, listening to their concerns and taking action to resolve the issue to the satisfaction of the customer 

Skills and Qualifications:  

• Good IT skills including proficiency in Work, Excel, Outlook, with an understanding of a CRM. 
• Experience of working in a customer facing environment would be beneficial 
• Experience of working in a sales environment would be beneficial 
• Excellent Office Administration skills 
• Minimum of 5 A – C grades at GCSE level (or equivalent) including Maths and English 

Location: Carnforth Salary: Competitive