Back to searchCustomer Service Advisor
Pertemps Leicester
Posted 7 hours ago, valid for 7 days
Castle Donington, Leicestershire DE74, England
£13.29 per hour
Part Time
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Sonic Summary
- A market leader in distribution is seeking experienced Customer Service Agents to join their Frontline Customer Service Team.
- The role involves handling shipping requests and providing information to external customers through various communication channels.
- Candidates must have excellent customer service experience and a strong understanding of customer service processes, with a requirement of 2 years of relevant experience.
- The position offers a salary of £25,000 per year and requires flexibility for 30-40 hours of work per week on a rotational basis.
- Applicants must be willing to commit to 4 weeks of full-time training in the office and undergo a 5-year compliance and clean DBS check.
A Great Opportunity working for a market leader within distribution. Looking to work for One of the Top Ten Companies to work for?
We need experienced Customer Service Agents to become integral members of the Frontline Customer Service Team. My client is looking for Customer Service Advisors to join their incredible team to be the first point of contact for external customers handling shipping requests providing information and advice on transiting goods worldwide via Phone, Email, Twitter, Facebook, Web-Chat etc.
Requirement to work from the Office 2 weeks out of 4, working from home for the other 2 weeks.
Operational Hours 07:30-20:15 Monday to Friday - 8hr shift within these times on a 4 weekly rotational basis.
Flexibility between 30-40 hours per week.
Will have to commit to 4 weeks Full Time training in Office.
Job Role:
Your key responsibilities, which are not exhaustive and not limited to include:
" Managing inbound calls to the business from worldwide clients handling shipment requests
" Building rapport with customers and establishing their needs
" Deliver a consistent call flow, giving the customer the confidence in the information provided
" Maximise up selling opportunities whilst ensuring the customer has an informed choice
Key Skills:
" Excellent Customer Service experience, Strong understanding of Customer Service processes
" Remain positive and enthusiastic during every customer contact
" Consistently provide a high level of service
" Excellent communication skills written and verbal
" Ability to adapt to change
" Ability to work as part of a team as well as independently
" Experience of working with MS Word & Excel
This role is subject to 5 Year Compliance and Clean DBS it is imperative that each applicant provides support to the process.
Click Apply or call (phone number removed) ask for Michelle
