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Castleford, West Yorkshire
Scheduling Team Leader

Scheduling Team Leader

pyramid8

Posted 5 days ago, valid for 15 days

Castleford, West Yorkshire WF102JA, England

Full Time

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Sonic Summary

Our client is seeking a Scheduling/Planning Team Leader to join their growing engineering service business.
The role requires a minimum of 3 years of experience in scheduling and planning, with responsibilities including booking planned works and coordinating maintenance visits.
The successful candidate will also be tasked with customer order logging, managing a team, and implementing effective scheduling processes.
This position offers a competitive salary of $65,000 per year, based on experience and qualifications.
Excellent customer service skills and the ability to build relationships with clients and engineers are essential for this role.

Our client is a well-established business that provide an engineer service to their clients, due to growth they require scheduling/planning team leader to join their team. The role will require booking planned works in 6 months in advance and ad hoc maintenance, repair and installation visits, the planning coordinator is also responsible for route planning, booking hotel accommodation.

Customer order logging onto CRM
Lead the team and implement a robust process for scheduling
Coordinate the most cost effective planning & scheduling and train the team to focus on this
Handle customer queries/requests
Respond to inbound & make outbound calls
Schedule reactive & planned works to meet customer SLA’s
Check engineer reports and process on to internal team to payment
Excellent customer service skills
Build relationships with clients and engineers

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