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Castleford, West Yorkshire
Scheduling Team Leader

Scheduling Team Leader

pyramid8

Posted 16 hours ago, valid for a month

Castleford, West Yorkshire WF102JA, England

Full Time

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Sonic Summary

Our client is seeking a Scheduling/Planning Team Leader to join their well-established engineering service business due to growth.
The role involves booking planned works six months in advance, managing ad hoc maintenance, and coordinating route planning and accommodations.
Candidates should have at least 3 years of experience in scheduling or a related field, along with strong customer service skills.
The position offers a competitive salary of $65,000 per year, reflecting the importance of the role in maintaining efficient operations.
The successful candidate will lead a team, implement robust scheduling processes, and ensure adherence to customer SLA’s.

Our client is a well-established business that provide an engineer service to their clients, due to growth they require scheduling/planning team leader to join their team. The role will require booking planned works in 6 months in advance and ad hoc maintenance, repair and installation visits, the planning coordinator is also responsible for route planning, booking hotel accommodation.

Customer order logging onto CRM
Lead the team and implement a robust process for scheduling
Coordinate the most cost effective planning & scheduling and train the team to focus on this
Handle customer queries/requests
Respond to inbound & make outbound calls
Schedule reactive & planned works to meet customer SLA’s
Check engineer reports and process on to internal team to payment
Excellent customer service skills
Build relationships with clients and engineers

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