Customer Order Desk Coordinator

Customer Order Desk Coordinator

Caterham

Up to 40,000

Job Overview:

We are seeking a detail-oriented and efficient Customer Order Desk Coordinator to join our team at a leading HVAC manufacturing company. The successful candidate will be responsible for processing customer orders, ensuring accurate entry into the SAP system, and facilitating communication between customers and internal teams to ensure smooth order fulfilment. This is a critical role that requires excellent organisational and communication skills.

Key Responsibilities:

• Order Entry: Accurately enter customer orders into the SAP system based on received sales orders, quotes, or purchase orders, ensuring all details (product codes, quantities, pricing, delivery instructions) are correct.
• Customer Interaction: Communicate with customers to clarify order details, resolve issues, and confirm product availability and delivery timelines.
• Order Tracking: Monitor the status of customer orders from order entry to shipment, ensuring timely processing and delivery.
• Sales Support: Work closely with the sales team to provide updates on order status, assist in managing customer expectations, and address any customer inquiries or concerns.
• Documentation and Recordkeeping: Maintain and update customer order files and records in SAP, ensuring all documentation is accurate and complete for future reference and audits.
• Issue Resolution: Proactively identify and resolve any order-related discrepancies, including stock availability, pricing issues, or shipment delays.
• Collaboration with Internal Departments: Coordinate with the production, shipping, and logistics teams to ensure orders are fulfilled accurately and on time.
• Reporting: Generate and analyse order reports as needed, providing insights to management regarding order trends, inventory needs, and potential issues.
• Customer Relationship Management: Build and maintain positive relationships with customers, ensuring high levels of satisfaction and repeat business.

Skills & Qualifications:

• Education: High School Diploma or equivalent required; Associate's or Bachelor's degree in Business Administration, Supply Chain Management, or related field preferred.
• SAP Proficiency: Strong knowledge and experience with SAP or similar enterprise resource planning (ERP) systems is highly desirable.
• Technical Skills: Proficient in Microsoft Office Suite (Excel, Word, Outlook), with strong
• data entry and documentation skills.
• Communication Skills: Excellent verbal and written communication skills; ability to interact professionally with customers and cross-functional teams.
• Attention to Detail: Strong attention to detail with a focus on accuracy and efficiency in order processing.
• Problem-Solving: Ability to identify, analyse, and resolve customer order issues in a timely and effective manner.
• Team Player: Ability to work well in a team environment and collaborate effectively with various internal departments.