Service Administrator

JOB ROLE: Service Administrator

LOCATION: Chard, Somerset

SALARY: £25,000 - £30,000 PA DOE

Hours: 8.30am - 5pm Monday to Friday

THE ROLE:

Are you an organised and detail-orientated individual with a passion for delivering exceptional customer service? Our client, a renowned, award-winning luxury distribution organisation, is seeking a Service Administrator to join their team. As the backbone of the team, you will play a pivotal role in ensuring seamless coordination and execution of all administrative tasks.

KEY DUTIES:

• Appointment booking and coordination.
• Responding promptly to incoming service and repair requests from customers via phone or email.
• Coordinating with service engineers and customers to assign and schedule appointments.
• Managing customer expectations in a friendly and helpful manner, confirming appointments, and providing advice on service and repairs.
• Ensuring prompt resolution of customer issues and concerns, delivering exceptional customer service.
• Maintaining accurate records of service and repair appointments, customer details, and relevant documentation.
• Generating service reports and other documentation as required.
• Conducting follow-up calls with customers to ensure satisfaction with service and repair work.
• Monitoring service and repair processes to identify areas for improvement and implement solutions.
• Collaborating with service engineers and other team members to optimise scheduling and improve service delivery.
• Communicating effectively with internal teams to ensure seamless coordination of operations.
• Developing a sound knowledge of products to support the provision of advice and customer care.

SKILLS REQUIRED:

• Previous experience in a customer service or administrative role, preferably in a service or repair environment.
• Understanding of the importance of delivering exceptional customer service.
• Excellent organisational and coordination skills.
• Ability to multitask and prioritise tasks.
• Confident communicator with a personable nature, easily connecting with clients.

WHAT'S IN IT FOR YOU?

Our client offers a cheerful and welcoming team, along with a generous salary. As your knowledge and confidence grow, there is an opportunity to earn more. You will also enjoy 25 days holiday + Bank Holidays, a Pension Scheme, Bonus Schemes, staff discounts on company products, ongoing training, and a modern, open-plan working environment with onsite parking and impressive staff facilities.

If you are ready for an exciting challenge and want to be part of a company committed to providing high-quality products and exceptional customer service, apply now! Join our client's team and make a significant impact in their Service Administrator role.

NEXT STEPS…Please apply online or call Debbie on for more information. We also welcome you to send your CV directly to .

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