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Stafforce are recruiting for a London Premier Customer Care Consultant to support a large international retail business. You will be working with our client, a large unique business offering multi brand in season, off season and online flagship stores, based in Charlton, South East London.
London Premier Customer Care Consultant:
- Ensure outbound orders and customer returns are processed accurately and within the agreed SLAs
- Ensure exemplary levels of customer service are displayed at all times
- Take responsibility to improve product knowledge and advise customers on purchases
- Take every opportunity to up-sell and accessorise outfits and perform against targets set by Premier management
- Understand individual and team KPIs and strive to exceed target set for telephony quality, sales and productivity
- Liaise with other departments as necessary to meet customer demands
- Anticipate, identify and resolve problems that could delay the release or movement of shipment
- Manage workload effectively
What strengths are we looking for?
- Exceptional customer service skills and the ability to exceed expectations for a demanding customer base
- A genuine interest in fashion and current trends
- Ability to display clear and positive communication skills
- Ability to use own initiative and proven track record of having solved problems successfully
- Self Confidence
- Ability to work under pressure in order to reach customer SLA's
- Customer First approach
- Excellent team working skills and individual work ethic
Whats in it for you?
- Starting salary for an London Premier Customer Care Consultant of 25,642.50 per annum
- Weekly pay
- Training and potential long term opportunity
- Modern offices and ability to work from home
- 24 hour GP access and retail/gym membership discounts through an online portal
Hours:
- 5 hours a week, 5 out of 7 days between the hours of 8.30am - 9.30pm.
S87
