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Join our team as a Customer Feedback Coordinator and become a pivotal part of enhancing our service delivery by focusing on customer feedback. This role is crucial for identifying areas of improvement and driving the enhancement of customer experiences across our services.
Day-to-day of the role:- Oversee all customer feedback, including surveys, compliments, member enquiries, and complaints.
- Analyse feedback to identify trends and areas for improvement.
- Work closely with the Customer Engagement Officers within the Customer Experience Team.
- Collaborate with complaint handlers and service leaders across the business to initiate changes and improve service delivery.
- Champion the customer's voice to ensure their feedback leads to tangible enhancements in service quality.
- Drive initiatives aimed at improving the overall customer journey and experience.
- Proven experience in a customer feedback or customer service role.
- Strong analytical skills to identify trends and insights from customer feedback.
- Excellent communication and interpersonal skills to effectively collaborate with team members and other departments.
- Ability to work independently and as part of a team.
- Experience in handling complaints and understanding customer needs.
- Passion for delivering exceptional customer service and improving customer experiences.
- Competitive salary and benefits package.
- Opportunities for professional development and training.
- Inclusive and supportive team environment.
- Engaging and impactful role with the opportunity to make a real difference.
To apply for the Customer Feedback Coordinator position, please submit your CV and a cover letter detailing your relevant experience and why you are passionate about improving customer service.
