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Customer Support RepresentativeWhat is the job of a Customer Support Representative:
I’m collaborating with a large organization seeking a Customer Support Representative to uphold exceptional customer service standards. This role involves resolving customer issues efficiently and meeting their needs to a high standard. Comprehensive training will be provided to ensure you excel in your role
Day-to-day of the role for the Customer Support Representative:
- Addressing customer needs through verbal and written communication.
- Fully understanding customer inquiries and responding appropriately.
- Providing comprehensive responses to ensure customer satisfaction.
- Maintaining a responsive and courteous approach with all customers.
- Handling dissatisfied customers to resolve issues and retain their business.
Required skills and qualifications for the Customer Support Representative:
- Proficient in typing responses and handling customer interactions over the phone.
- Excellent telephone etiquette.
- Basic computer and IT skills, with efficient typing ability.
- GCSE or equivalent in English.
- Previous experience in customer service is essential.
Benefits and additional information:
- Salary £25,000
- On-site parking
- 25 days annual leave plus bank holidays
- Mon-Fri (9am-5pm) hybrid
- Full-time permanent
- Career development and growth
