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We are seeking a Housing Officer to join our Customer Services Management Centre Team. This pivotal role involves shaping our service to ensure we deliver right first time, handling complex housing queries and providing solutions with excellent service to our customers.
Day-to-day of the role:
- Take ownership of complex housing queries, including safeguarding, complex anti-social behaviour, safe guarding, domestic abuse and benefits advice and tenancy breaches.
- You will need to have a housing background as the role includes having to take legal action on very complex situations.
- You will also have all the support skills but is able to take enforcement action when it is appropriate to do so
- Investigate issues thoroughly and collaborate with colleagues to reach the best outcomes for our customers.
- Provide support via telephone, email, and digital channels, actively engaging with customers to understand and resolve their issues promptly and effectively.
- Utilise your housing knowledge and customer service skills to deliver a range of tenancy management services.
- Work collaboratively with internal and external stakeholders to ensure seamless service delivery.
Required Skills & Qualifications:
- Previous experience in delivering a range of housing management services.
- Highly organised with the ability to self-motivate.
- Experience working collaboratively with internal and external stakeholders.
- Proficient in using multiple computer systems.
- Previous experience in a customer-focused role within a busy environment.
- Strong problem-solving skills and the ability to identify risks.
Joining us means being part of a team that makes a real difference to people’s lives. We offer the opportunity to develop your skills within a successful and diverse organisation that has a strong social purpose at its heart.
To apply for the Housing Specialist position, please submit your CV and we will screen your CV and contact you if successful!
