- Troubleshoot bugs, fix defects, and support users of applications developed by the enterprise application development team.
- Perform code reviews to ensure that the quality bar is being met with regard to coding standards, integration, extensibility, and security.
- Assist in maintaining detailed documentation of application design and code generation techniques used to train other developers on ServiceNow system software.
- Developing, installing, and troubleshooting ServiceNow applications;
- Integrating Service Now with other programs;
- Learning about the latest developments in one or more aspects of computer programming
- Training, documentation, and support;
- Ensuring that the software behaves as designed by testing it for bugs and performance during all stages of the development process.
- Developing service portal and service catalogue
- Developing opportunities to orchestrate workflows
- Working with process managers to fully understand business functionality, pain points and identify areas to improve
- Manage the cycle of customisations between the instances of service now
- Robust previous experience in ServiceNow automation development OR Technical work on ServiceNow design and implementation is essential
- Robust previous experience in delivering ServiceNow projects (new modules, improvements, enhancements etc.) is essential
- Robust previous experience or equivalent qualification in Service Now ITSM & ITOM is essential
- The ability to coach or mentor junior team members is essential
- A strong background in key technologies relevant to service integration include: API’s, SSO, SAML, SSL, Web services, LDAP, JDBC, REST, SCP and FTPS is desirable
- Experience of IT methodologies and processes such as ITIL, agile, scrum, DevOps, change/release management is desirable
- Extensive implementation of core processes, Incident, Problem, Change, Service Catalogue, Request & CMDB is desirable
- Service Now System Admin Certification is desirable
- Service Now Implementation Certification is desirable