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Role: Income Officer
Rate: 15.84ph (PAYE) | 20.49ph (umbrella) - Flexible DOE
Duration: 3 months (end of March 2024)
Location: Chatham, Kent
Ensure that the highest level of service and customer satisfaction is delivered through the income team and agreed targets are achieved.
Proactively manage assigned rent accounts, seeking to maximise income collection in a supportive way that maximises tenancy sustainment.
Address breaches of tenancy conditions relating to rent and charges, with a strong emphasis on customer care, following agreed processes and delivering targets.
Follow procedures to escalate cases of non payment of rent and charges; where necessary serving notices, taking legal action and representing the Housing Association in Court for possession or other debt enforcement.
Embed a positive payment culture from the start of tenancies, supporting customers to get their tenancies off to the right start and build financial resilience.
