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Job Title: PC Field Service Technician
Location: Alnwick
Contract Duration: 31/03/2025 - 30/05/2025 (training) and then on-site until the end of the year
Pay Rate: £150 per day
Summary of Responsibilities:
- Queue Ticket Management: Manage tickets assigned to the Hub and surrounding spokes, ensuring appropriate updates and call management to maintain service levels as per contract.
- Hub Stock Management: Handle asset management of kit in/out, scanning items in/out of locations as per contract.
- Disposal Management: Effectively manage disposals that go through the Hub as per contract.
- Hardware Repairs: Triage and perform hardware repairs of 'in Warranty kit' and liaise with vendors for parts and returns as per contract.
- Locker Replenishments: Replenish lockers where appropriate as per contract.
- Service Improvement: Highlight potential issues with service and suggest improvements to the Team Leader.
Essential Requirements:
- Must have SC clearance or be able to gain this.
- UK National with a UK passport.
- Must join the OOH rota and standby.
- Must have a full clean driving licence.
- 2+ years of experience in a PC field service environment or PC field workshop environment.
- Hardware skills: Diagnose, troubleshoot, support, and repair (including complex laptop break/fix repairs).
- Accredited or willing to undergo HP & Dell desktop and laptop training.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
