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Patient Advisor

Olivia Hughes Recruitment
Posted 24 days ago, valid for 5 days
Location

Cheadle, Cheshire SK8 1HX, England

Salary

£25,000 per annum

Contract type

Full Time

Retirement Plan
Employee Assistance

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The position of Patient Advisor offers a salary of £25,000 per annum.
  • This role involves supporting patients throughout their treatment journey and providing exceptional service.
  • Candidates should ideally have experience in a customer or patient-facing role, with previous patient case management experience being advantageous but not essential.
  • Key responsibilities include managing patient inquiries, scheduling appointments, and providing administrative support.
  • The role requires excellent communication and organizational skills, along with a passion for patient service.

Patient Advisor £25,000 per annum

This is an amazing opportunity to join one of the most trusted, award-winning private healthcare clinics in the UK as a Patient Advisor.

As a Patient Advisor, you will support patients throughout their treatment journey, providing a continuous, exceptional quality service. The In-Patient team are a key point of contact for patients and always provide the highest level of patient service.

Key Responsibilities:

  • Manage high volumes of incoming enquiries via multiple channels, providing timely, professional, and courteous responses to phone calls and emails.
  • Provide accurate information to patients regarding services, prices, procedures and general enquiries.
  • Build outstanding rapport with patients - you will play a pivotal role in building trust and supporting patients in all aspects of their treatment.
  • Scheduling appointments with patients.
  • Collect and verify patient information, and input it into an electronic database.
  • Work closely with all departments to ensure a smooth patient journey.
  • Provide administrative support, including organising prescriptions, photocopying and preparing patient notes.
  • Demonstrate compassion and understanding when addressing the concerns or emotional needs of patients.
  • Attend regular team meetings and positively contribute with innovative ideas for continuous improvement to services and processes.
  • Diligently keep abreast of competitor activities to stay informed and be active in increasing market position.

About You:

  • Ideally you will have experience in a similar customer/patient facing role.
  • Having previous experience of patient case management is advantageous but not essential.
  • You’ll be exceptionally empathetic with a passion for patient/customer service.
  • Your excellent communication skills will enable you to confidently and professionally build a rapport and help patients throughout their journey.
  • You’ll have exceptional organisational skills with the ability to prioritise your workload.
  • You’ll be PC literate and able to work with IT systems.

The Benefits:

  • £25,000 per annum
  • 33 days annual leave (inc. 8 bank holidays)
  • Buy/sell holiday scheme (after 2 years’ service)
  • Pension scheme
  • Private healthcare
  • Employee assistance programme (EAP scheme)
  • Enhanced maternity leave (after 2 years’ service)
  • Company social events

If this position sounds like the perfect role for you, then please apply today!

Patient Advisor / Patient Administrator / Patient Coordinator / Patient Care Advisor / Admin / Manchester / Cheshire / Lancashire / North-West / North West / Liverpool / Wilmslow / Stockport / Cheadle / Knutsford / Northwich / Alderley Edge / Altrincham / Sale / Macclesfield / Sandbach / Crewe / Holmes Chapel / Warrington

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.