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Job Advertisement: Complaints Administration Role
Position: Complaints AdministratorCompany: Leading Credit Broker in the Motor IndustryType: Full-time
About CO:A dynamic Credit Broker in the Motor Industry, seeking a self-motivated individual to join our fast-paced Complaints Department. This pivotal administration role supports our complaints team by managing a central mailbox, handling ad hoc queries, logging complaints, and assisting with inbound phone queries.
Key Responsibilities:
- Manage a central mailbox: upload emails to the system, assign to the relevant handlers, and organize correspondence in the appropriate folders.
- Log all complaints, including FOS, DSAR, Regulatory, and Non-Regulatory, ensuring compliance with guidelines and policies.
- Support complaint handlers with various administrative tasks and assist on the inbound phone line to address customer complaints and queries.
- Work closely with other departments to process requests for additional products, such as warranties.
Requirements:
- Proficiency in Microsoft Office Suite (e.g., Word, Excel, Outlook).
- Prior experience in an administration or customer service role is essential.
- Previous experience in the motor trade industry is desirable but not required.
- Strong organizational skills, attention to detail, and the ability to thrive in a fast-paced environment.
What We Offer:
- A collaborative and supportive team environment.
- Opportunities for professional growth and development.
- Competitive salary and benefits package.
How to Apply:If you are organized, proactive, and ready to contribute to a thriving team, we’d love to hear from you!
Take the next step in your career with us today!
