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Complaints Handlers

Randstad Perm Professionals
Posted 18 days ago, valid for 7 days
Location

Cheadle, Cheshire SK8 1HX, England

Salary

£8 - £14.87 per hour

Contract type

Part Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The position is for a Complaints Handler located in Cheadle, SK8 with a salary of £14.87 per hour.
  • The role requires a minimum of 6 months of experience in complaints handling, ideally within the motor finance sector.
  • Key responsibilities include conducting thorough investigations, managing customer communications, and documenting complaint resolutions.
  • Candidates should possess strong telephony skills and knowledge of CRA and DISP rules, with training provided for calculating redress.
  • This position is full-time, Monday to Friday, totaling 37.5 hours per week.

Location: Cheadle, SK8Salary: £14.87 per hourHours: Full-time, Mon-Fri, 37.5 hours per weekDuration: Minimum 6 months

Are you an experienced complaints handler with a background in motor finance? Or do you have a strong complaints handling background and are eager to step into the motor finance industry? If so, we'd love to hear from you!

About the Role:We're seeking a skilled Complaints Handler to manage and resolve serious quality defect complaints in motor finance, with a focus on Leasing, PCP, and Hire Purchase finance products.

Key Responsibilities:

  • Conduct thorough complaints investigations, challenging evidence to reach fair resolutions.
  • Handle customer and dealer communications with professionalism and empathy.
  • Assess complaint materiality and calculate appropriate redress using provided tools and policies.
  • Document and maintain accurate records of all complaint investigations, ensuring compliance with regulatory standards.
  • Collaborate with internal teams to gather necessary documentation and insights to support complaint resolution.

Requirements:

  • Ideally, prior experience with motor finance products (Leasing, PCP, Hire Purchase).
  • Strong background in complaints handling and investigations.
  • Excellent telephony skills to handle complex discussions with customers and dealers.
  • In-depth knowledge of CRA and DISP rules.
  • Ability to calculate redress based on complaint assessment (training provided).

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.