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Position: Aftercare Advisor
Location: Bridgwater
Salary :From £25k
Working hours : Monday - Friday (Apply online only) ( Hybrid )
Hawk 3 Talent Solutions is seeking a proactive and professional Aftercare Advisor for our client based in Bridgwater. If you are confident and have a passion for a customer service , this opportunity is for you!
Key Responsibilities
- Respond promptly, politely, and professionally to product-related queries via email, phone, and social media.
- Manage the warranty order cycle through our ERP system, including:
- Providing accurate product information and fitting advice.
- Determining warranty status and processing replacements or spare orders.
- Monitoring order status and liaising with engineers and couriers.
- Communicating any issues or delays effectively to customers.
- Coordinate engineer visits and manage the entire process, including:
- Scheduling with customers and third-party engineers.
- Analysing engineer reports to provide optimal resolutions.
- Following up on all queries and ensuring customer satisfaction.
- Handle complaint management and warranty investigations.
- Stay updated on company procedures, terms and conditions, and customer contract agreements.
About You:
- Strong communication skills with a focus on building lasting relationships.
- Ability to multitask in a fast-paced environment.
- Detail-oriented and committed to delivering service excellence.
Why Work with Our Client?
- Join a thriving company that values its employees.
- Enjoy a dynamic work atmosphere that encourages personal growth.
- Attractive salary and benefits tailored to your needs.
Closing date is the 22th of March 2025.
Hawk 3 Talent Solutions are operating as an employment agency on behalf of its client.
To Apply please follow the application process for the site this job is advertised on or email your CV to (url removed). By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website.
