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- Lead and support the Customer Services team in delivering first-class customer service and managing customer orders efficiently.
- Build and nurture strong relationships with external customers, ensuring all their enquiries are handled promptly to drive new business and loyalty.
- Collaborate across departments to eliminate barriers that impact the customer experience and recommend improvements to customer service procedures.
- Proven experience in a customer service or order management role, preferably within a manufacturing organisation, including working with ERP and CRM systems (SAP or equivalent).
- Demonstrated strong communication, negotiation, and persuasion skills to provide excellent customer service.
- Ability to work independently, prioritise under pressure, and utilise knowledge of MS Excel and other MS Office products.
- Highly motivated with a continuous improvement and process-oriented mindset, coupled with a keen eye for detail.
- A team player with the flexibility to adapt and excel in a fast-paced environment.
